The AI assistant that turns enquiries into bookings
A sales-driven chatbot for travel agencies and DMCs. It answers guests in 50+ languages, recommends accommodation, excursions and transfers — and steers every conversation towards a booking. Cut customer support costs by 60% and increase online conversions.
The challenges facing travel agencies in the digital age
Travel agencies receive thousands of enquiries a day in dozens of languages. Every unanswered enquiry is a lost booking.
50+ languages, and only 3–4 agents speak a foreign one
Guests from Germany, Italy, Japan, Korea and Brazil send enquiries in their own language. Waiting for a translation means waiting for an answer — and meanwhile the guest books with a competitor.
80% of web enquiries never become a booking
A guest asks "is there a villa with a pool in Istria for August?" at 10 p.m. They get an answer in the morning — by which time they have booked elsewhere. Every hour of delay cuts conversion by 10%.
Agents spend 60% of their time on the same questions
"How do I get there from the airport?", "Which vehicles do you offer?", "Do you have Plitvice excursions?" — instead of closing complex group arrangements and MICE offers, agents answer FAQs.
An AI assistant that knows your catalogue and sells 24/7
The KomunalAI assistant is trained on your product catalogue — accommodation, excursions, transfers, car rental, cruises and group arrangements. Every conversation ends with a call to action.
Sales focus — every answer leads to a booking
The AI does more than inform — it actively recommends, checks availability and steers the guest to an online reservation, or sends the enquiry to your sales team. Every conversation has a call to action.
50+ languages — with no extra staff
It answers automatically in Croatian, English, German, Italian, French, Spanish, Japanese, Korean, Chinese and other languages. The guest writes in their own language — the AI replies in the same one.
Cross-selling — accommodation, excursion, transfer, car
Guest looking for a hotel? The AI suggests an airport transfer too. Asking about an excursion? The AI offers a rental car for the free days. Every interaction raises the basket value.
B2B and MICE segment
The AI recognises B2B enquiries (agency partners, groups of 15+, MICE events) and routes them automatically to your specialised team with a tailored offer.
6 specialised AI modules, one for each service
Each module is trained on your agency's specific data and steers the conversation towards conversion — from the first question to a confirmed booking.
Accommodation — hotels, villas, apartments, campsites
Recommends accommodation by region, type, date, budget and number of guests. It knows all seven of Croatia's tourist regions — from Istria to Dubrovnik. It guides the guest from preferences to an online booking.
Excursions — national parks, tours, adventure
Recommends excursions based on the guest's location and interests — from the Plitvice Lakes to wine tours in Istria. It reports availability and directs to booking.
Transfers — airport, port, private
Arranges transport from every Croatian airport and port to the hotel. It explains the options (private, shared, VIP) and leads to a reservation.
Car rental — 1,500+ vehicles, every airport
Helps choose a vehicle category to match the guest's needs. It explains rental terms, insurance and pick-up locations. It leads to an online reservation.
Cruises and package deals
Presents Adriatic cruises and package deals (single-destination, multi-country, Balkan touring) and leads to a booking.
Groups and MICE — conferences, incentives, team building
Recognises B2B enquiries, understands the needs of the group segment and routes them automatically to the specialised team. Covers conferences, incentive programmes, sports tourism and charter operations.
AI that sells on real data, not assumptions
Your assistant connects to external API services and gives clients answers based on current, real data — at the moment they ask.
Weather forecast
A client asks what the weather is like at the destination — the AI answers with the current temperature, wind and UV index. It helps them decide on the trip.
Sea temperature
Swimming temperature and sea conditions for every destination. A client looking for a summer holiday gets swimming-season data right away.
Local amenities
Restaurants, pharmacies, ATMs, shops — the AI finds the nearest amenities via OpenStreetMap for every accommodation location. Google Maps where needed.
Exchange rates
Live exchange rates for currency conversion. A foreign client asks what it costs in their currency — the AI calculates instantly at the real rate.
Availability check
Available dates, seasonal prices and minimum stay — connected to your booking system. The client knows immediately what is free.
Daily activity plan
The AI builds a personalised day plan for the client — combining weather, location, restaurants and attractions into a ready itinerary.
Product knowledge base
Your catalogues, accommodation descriptions, terms, guides — the AI searches the knowledge base and gives precise answers instead of generic text.
Automatic language detection
The client writes in their own language — the AI detects it automatically and replies in the same one. No language menus, no configuration.
How the AI assistant sells for your agency
Family holiday — villa with a pool
German tourist, family with 2 children, August
Wir suchen eine Villa mit Pool in Istrien für 6 Personen, zweite Augustwoche. Budget bis 3.000 EUR.
Für Ihre Familie empfehle ich die Region Rovinj oder Poreč — wunderschöne Villen mit Pool und Meerblick. Für 6 Personen habe ich mehrere Optionen. Möchten Sie, dass ich die Verfügbarkeit prüfe? Benötigen Sie auch einen Flughafentransfer nach Pula?
The AI recognises German, gives a personalised recommendation and offers a cross-sell (transfer).
Adriatic cruise
Japanese tourist, couple, September
9月にクロアチアでクルーズに参加したいです。ドゥブロヴニクを含むルートはありますか？
ドゥブロヴニクを含むルートCがおすすめです：トロギル → フヴァル → ヴィス島（青の洞窟）→ コルチュラ → ドゥブロヴニク。7日間、朝食・夕食付き。9月は最高の時期です。空き状況をお調べしましょうか？
The AI answers in Japanese with a concrete itinerary — demonstrating support for 50+ languages.
MICE — a conference for 200 people
Corporate client, Dubrovnik
We need a venue for 200 delegates in Dubrovnik, 3-day conference with gala dinner and airport transfers.
Dubrovnik is an excellent choice! For 200 delegates I'd recommend 5-star congress venues with full A/V. I'll connect you with our MICE specialists who will prepare a detailed proposal within 48 hours. Could you share your email?
The AI recognises a B2B/MICE enquiry and routes it to the specialised team — it does not try to close the deal itself.
Measurable results for your agency
lower customer support costs
more enquiries handled per day
languages with no extra staff
from sign-up to a live assistant
Intelligent cross-selling and B2B module
Automatic cross-selling that raises basket value
AI that recognises and handles B2B enquiries
Frequently asked questions
How many languages does the AI assistant for travel agencies support?
It supports 50+ languages: Croatian, English, German, Italian, French, Spanish, Japanese, Korean, Chinese, Slovenian, Polish, Czech and more. It detects the guest's language automatically and replies in the same one. Additional languages on request.
Can the AI assistant access our booking system?
The AI assistant integrates with your existing booking system — it checks availability, provides pricing information and guides the guest to an online reservation. Integrates with PMS systems, channel managers and CRM.
How does the AI handle B2B and MICE enquiries?
The AI automatically recognises B2B context — groups larger than 15 people, conference enquiries, incentive programmes and agency partners. It forwards those enquiries to your specialised MICE team with a structured brief, and confirms to the guest that a quote will arrive within 48h.
How long does it take to activate the AI assistant?
It takes less than 48 hours from sign-up to a live assistant. You add your product catalogue (accommodation, excursions, transfers) and the AI is ready for guests. More complex integrations (booking system, CRM) are arranged separately.
Does the AI assistant do cross-selling?
Yes, the AI intelligently spots cross-sell opportunities. When a guest looks for accommodation, the AI suggests an airport transfer. When they ask about an excursion, it offers a rental car for the free days. Cross-selling is contextual and appears only when relevant.
How much does the AI assistant for travel agencies cost?
There are flexible packages tailored to the size of the agency and the number of channels. The price depends on the number of modules, the number of languages and conversation volume. Contact us for a quote or sign up for a free trial.
How does the AI handle seasonal changes?
The AI is season-aware and adjusts its recommendations. In high season (July–August) it stresses the importance of booking ahead. In shoulder season (May–June, September–October) it highlights excellent value. In low season it offers winter packages, Advent and spa breaks.
Launch an AI sales assistant for your agency
Sign up, add your product catalogue and the AI assistant starts selling for you — in 50+ languages, 24/7, across every channel.