Report a fault in 3 seconds — instead of 15 minutes on hold
AI assistant for water utility companies that accepts fault reports, provides water quality information, account balances and new connections. Available to citizens 24/7 — even when the water utility is closed.
AI for Water Supply
Automatic fault reporting
Water Quality
Compliant
Fault Reported
Emergency team notified
Communication challenges for water utilities
When a pipe bursts, citizens need help immediately — not in 15 minutes while waiting on hold.
Unavailability outside working hours
Faults don't only happen from 8am to 3pm. Citizens cannot report burst pipes, leaks or cloudy water outside working hours.
Long wait for information
Checking account balance, connection questions, complaints — everything requires a call and waiting. Citizens give up or come in person.
Unclear bills
Citizens don't understand bill items — fixed charge, variable charge, drainage fee, VAT. Each explanatory call takes 5-10 minutes.
AI assistant that knows your water supply system
24/7 fault reporting
Citizens report faults anytime — the AI collects location, description and contact, and automatically notifies the intervention team. Urgent faults get priority.
Water quality
Provides information on analysis results, usage recommendations and notifications about network interventions by supply zones.
Bills and consumption
Checks account balance, explains each item, provides consumption history and offers payment options. Sends reminders for overdue amounts.
New connections
Guides citizens through the procedure — documentation, application, connection costs, execution deadlines. Without visiting the office.
See the AI assistant in action
Real scenarios from water utility companies — from emergency faults to bill explanations.
Fault report — emergency situation
City water supply, 35,000 users
Pukla je cijev ispred zgrade u Ulici Mate Balote 7, voda curi na cestu!
Hvala na prijavi! Hitni kvar na adresi Ulica Mate Balote 7 je zabilježen i proslijeđen interventnom timu. Očekivano vrijeme dolaska: 30-60 minuta. Za hitne situacije možete nazvati i dežurnu službu na 052/222-333. Hoćete li biti obavješteni kad ekipa krene?
The AI accepts the emergency report, records the location and automatically notifies the intervention team.
Bill explanation
Common call reason — unclear items
Zašto mi je račun za vodu 85 EUR? Prošli mjesec je bio 45 EUR.
Vaš račun za veljaču iznosi 85,20 EUR. Povećanje je zbog veće potrošnje: 18m³ u veljači vs. 9m³ u siječnju. Stavke: fiksna naknada 12 EUR, varijabilni dio 52,20 EUR (18m³ × 2,90 EUR), odvodnja 16 EUR, PDV 5 EUR. Želite li provjeriti ima li curenja na vašoj instalaciji?
The AI explains each bill item in detail and suggests checking consumption.
24/7
fault reporting without waiting
60%
fewer calls to the office
3 sek
to account information
48h
AI assistant activation
Related solutions
The AI assistant adapts to other utility activities too.
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Automated customer support for waste collection, horticulture, billing and complaints.
Learn more →AI for District Heating
Heating seasons, faults, energy consumption and energy efficiency.
Learn more →AI for Gas Distribution
Gas leak reports, connections, meter readings and tariff information.
Learn more →Frequently asked questions
Everything you need to know about the AI assistant for water supply.
The AI accepts fault reports 24/7, collects the location and problem description, and automatically forwards to the intervention team. For urgent faults it displays the emergency number.
Yes, the AI provides current water quality data by supply zones, including latest analysis results and recommendations in case of interventions.
The AI checks the account balance, explains items (fixed charge, variable charge, drainage fee), offers payment methods and sends reminders.
Yes, the AI guides users through the procedure — required documentation, application, connection price and deadlines. It directs to the correct forms.
Yes, the AI is available 24/7. Citizens can report faults, check bills or get information at night, on weekends and holidays.
The price depends on the number of users. Flexible packages are available. Register for a free trial period.
Start the AI assistant for your water utility
Automatic fault reporting, water quality information and bill explanations — without waiting on hold.