Smart communication for utility companies
AI assistant that answers citizens about waste collection, sorting, horticulture, bills and complaints — 24/7, without waiting on hold. Reduce call centre workload by 60%.
AI for Municipal Services
Waste collection, horticulture, billing, complaints
Communication challenges for utility companies
An average utility company receives over 200 calls daily. Most are repetitive questions that consume operator time.
Overloaded call centre
200+ calls daily, 80% of which are repetitive questions about collection schedules, account balances and waste sorting.
Long citizen wait times
Citizens wait on hold 10-15 minutes for information the AI can provide in 3 seconds. Result: frustration and complaints.
Inconsistent information
Different operators give different answers. Collection schedules, sorting rules and service prices are not always up to date.
AI assistant that knows your utility services
Specialised AI agents for each service — waste, horticulture, billing and complaints. Each agent knows its own rules and procedures.
Waste collection and sorting
Provides collection schedules by address, advises on proper sorting and sends reminders. Reports missed collections and forwards to the responsible team.
Horticulture and cleanliness
Informs about mowing, pruning and public area cleaning schedules. Accepts reports about damage or untidy areas.
Bills and payments
Checks account balances, explains bill items, directs to payment methods and sends reminders for overdue bills.
Complaints and reports
Accepts citizen complaints, categorises them, forwards to the responsible department and enables status tracking.
Real-world examples
Utility company — waste collection
45,000 users, 5 waste types
Kada mi odvozi papir? Živim u Ulici Istarskih brigada 14.
Za vašu adresu u Ulici Istarskih brigada 14, odvoz papira je srijedom u parnim tjednima. Sljedeći odvoz je u srijedu, 26. veljače. Želite li da vam pošaljem podsjetnik dan prije?
AI automatically checks the schedule by address and offers a reminder.
Waste sorting — citizen education
Common reason for call centre calls
Gdje baciti staru mikrovalnu pećnicu?
Mikrovalna pećnica spada u električni i elektronički otpad (EE otpad). Možete je besplatno odvesti na reciklažno dvorište na adresi Valmade 26, radno vrijeme pon-pet 7-19h, sub 7-13h. Ili nazovite za odvoz glomaznog otpada — sljedeći termin je 15. ožujka.
AI knows sorting rules and recycling centre locations.
Measurable results for your utility company
fewer calls to the call centre
availability for citizens
average response time
from sign-up to active assistant
Available on channels citizens already use
Utility company citizens use web, Viber and phone. KomunalAI is on all channels.
Web Chat
Viber
Telegram
Voice Assistant
Frequently asked questions
How does the AI assistant help with waste collection?
Can the AI respond to citizen complaints?
How long does implementation take?
Does the AI support multiple utility services at once?
How does the AI know the collection schedule for each street?
Is it possible to integrate the AI with an existing CRM system?
How much does the AI assistant for utility companies cost?
Start the AI assistant for your utility company
Register, add the collection schedule and knowledge base — the AI assistant is ready for citizens in less than 48 hours.