Virtual customer support team for your telecom
Up to 7 specialized AI agents — sales, technical support, billing, customer retention. Each agent knows their domain and conducts professional conversations. 24/7, no waiting.
7 AI agenata
Prodaja, tehnička podrška, naplata, zadržavanje, pravna podrška, mrežne informacije, opća podrška
Challenges of telecom operators in customer support
46% of customers switch operators due to poor customer support. Average hold time is 12 minutes — for a question AI can resolve in 10 seconds.
Overloaded call center
Hundreds of calls daily about the same topics: internet speed, account balance, package changes. Operators spend time on routine instead of complex issues.
Customer churn
46% of customers leave their operator due to poor support experience. Every lost customer costs 5-10x more than retention.
Long wait times for support
Average 12 minutes waiting. Customers give up, write negative reviews and switch to competitors.
7 specialized AI agents for your telecom
Each agent has its own role, communication tone and knowledge base. Together they cover complete customer support.
Consultative sales
AI doesn't just list packages — it conducts a conversation about customer needs and suggests the optimal solution. Knows all tariffs, promotions and add-on services.
Technical support
Guides the customer step by step through diagnostics. Router restart, speed test, equipment configuration. Escalates complex issues with a complete log.
Billing and payments
Checks balance in real time, explains invoice items, offers installment payments and sends reminders for overdue amounts.
Customer retention
Recognizes dissatisfaction signals, offers personalized deals and discounts. Reduces customer churn by 15-25%.
What a conversation with the AI assistant looks like
Real scenarios from the telecommunications industry.
Internet provider — tehnička podrška
25.000 korisnika, 3 grada
Internet mi je spor, plaćam 100 Mbit/s a imam jedva 20.
Razumijem vašu frustraciju. Provjerimo zajedno. Prvo: jeste li spojeni kablom ili WiFi-em? Ako WiFi — koliko je uređaja spojeno na mrežu? Pokušajmo restart routera: isključite ga 30 sekundi pa uključite. Javite mi rezultat.
AI vodi strukturiranu dijagnostiku umjesto generičkog "restartajte router".
Telekom — zadržavanje korisnika
Korisnik razmišlja o odlasku
Razmišljam o prelasku na drugog operatera, vaše cijene su previsoke.
Hvala što ste nam to rekli — želimo pronaći rješenje. Vidim da ste kod nas 3 godine i koristite paket Internet 100. Imam posebnu ponudu za vjerne korisnike: Internet 200 za istu cijenu + 3 mjeseca HBO Max besplatno. Zanima li vas?
AI prepoznaje rizik od odljeva i nudi personaliziranu retencijsku ponudu.
Measurable results for your telecom
60-80%
lower cost per interaction
15-25%
reduction in customer churn
7
specialized AI agents
< 5 sek
average response time
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Saznajte više →Frequently Asked Questions
Everything you need to know about the AI assistant for telecommunications.
AI recognizes customer needs, suggests the optimal package based on location and usage habits. Conducts a consultative sales conversation instead of simply listing prices.
Yes, AI guides the customer through diagnostic steps — router restart, cable check, speed test. For more complex problems, it automatically escalates to a technician with a complete log.
Yes, AI connects to the billing system and provides information about account balance, due amounts, payment history and payment methods in real time.
Up to 7 specialized agents: sales, technical support, billing, customer retention, legal support, network information and general support.
Yes, AI recognizes dissatisfaction signals, offers personalized deals and discounts, and conducts retention-focused conversations. Reduces churn by 15-25%.
The price depends on the number of customers and integration complexity. Contact us for a customized offer or register for a trial period.
Launch the AI team for your telecom
From registration to 7 specialized AI agents — in less than 48 hours.