Safety first — AI assistant for gas utilities
AI assistant that receives gas leak reports with emergency protocol, guides customers through new connections, explains bills and accepts meter readings. Available 24/7 — because safety doesn't wait for business hours.
AI for Gas Distribution
Safety, connections, bills, meter readings
Communication challenges for gas utilities
When a customer smells gas, they need help NOW. For routine inquiries — they wait on hold like everyone else.
Emergency reports outside business hours
Gas leaks don't choose a time. Outside business hours, customers don't know who to contact — every minute of waiting is a safety risk.
Complex connection procedure
A new gas connection requires a series of documents, permits and steps. Customers don't know where to start and waste days on administration.
Unclear bills and tariffs
Gas bill items are complex — distribution, supply, network fee, VAT. Every call for explanation burdens the call centre.
AI assistant with built-in safety protocol
Specialised AI that knows how to act in an emergency, guide a customer through administrative procedures and explain every item on the bill.
Emergency leak report
AI immediately displays safety instructions and the emergency number. Records location and description, and automatically notifies the on-call team. Safety is priority number 1.
New connections
Guides the customer step by step — location permit, project, application, costs, deadlines. All information in one place, without visiting the office.
Readings and consumption
Accepts self-readings via chat, provides instructions for correct reading and displays consumption history. Sends reading reminders.
Bills and tariffs
Explains every item on the bill, compares consumption with previous periods and provides energy saving tips.
Use cases
Emergency report — gas leak
Safety comes first
Osjećam miris plina u kuhinji, što da radim?
⚠️ HITNO: 1) NE palite vatru, upaljač ni električne sklopke. 2) Otvorite prozore i vrata. 3) Napustite prostor. 4) Nazovite hitnu službu: 112 ili dežurnu plinsku službu: 052/555-123. Prijava je zabilježena — interventni tim je obaviješten. Jeste li na sigurnom?
AI immediately provides safety instructions and activates the emergency protocol — no waiting on hold.
Bill explanation
Common reason for calls
Zašto mi je račun za plin 120 EUR kad sam trošio manje nego prošle godine?
Vaš račun za siječanj: potrošnja 150 kWh (lani 165 kWh — zapravo ste smanjili za 9%). Ukupno 120,45 EUR: distribucija 38 EUR, opskrba 62 EUR (cijena porasla 8% od 1.1.), mrežarina 12 EUR, PDV 8,45 EUR. Povećanje je zbog rasta cijene opskrbe, ne potrošnje. Želite li savjete za dodatnu uštedu?
AI explains the price difference and clarifies that the cause is a tariff increase, not higher consumption.
Measurable results for your gas utility
emergency reports without waiting
fewer calls to the call centre
to safety instructions
assistant activation
Available on channels customers already use
Gas utility customers use the web, Viber and phone. KomunalAI is on all channels.
Web Chat
Viber
Telegram
Govorni asistent
Frequently asked questions
How does AI respond to a gas leak report?
Can AI help with a new gas connection?
How does AI help with gas bills?
Can AI read the gas meter?
Does AI work outside gas utility business hours?
How much does AI for gas utilities cost?
Launch the AI assistant for your gas utility
Sign up, add your knowledge base and safety protocols — the AI assistant is ready for customers in less than 48 hours.