Heating season without an overloaded call center
AI assistant that answers district heating customers about heating seasons, faults, bills and energy efficiency — 24/7, no waiting on hold. Reduce call center load by 70% during heating season.
AI za toplinarstvo
Sezona grijanja, kvarovi, računi, energetska učinkovitost
Challenges of heating companies in customer communication
The start of heating season means an explosion of calls. Customers want to know when heating starts, why the bill is higher and who is coming to fix the fault — all at the same time.
Seasonal call surge
At the start and end of heating season, calls surge by 300-500%. Customers wait 20+ minutes for information AI can provide in 5 seconds.
Unclear heating bills
Fixed portion, variable portion, maintenance fee, VAT. Customers don't understand the bill and call the call center for explanations of every item.
After-hours faults
A heating fault at 10 PM in winter is urgent. Customers have no one to contact outside working hours, and the intervention team doesn't receive timely reports.
AI assistant that knows your heating system
The KomunalAI AI assistant is trained on your heating company's data and responds to customers accurately, promptly and personally.
Heating season
AI provides exact start and end dates according to city council decisions. Notifies about extraordinary activations/deactivations due to weather conditions and seasonal protocols.
Fault reporting
AI accepts reports 24/7, collects address and problem description, and forwards to the intervention team. Automatically prioritizes urgent faults during heating season.
Bills and consumption
AI explains every invoice item — fixed portion, variable portion, maintenance fee and VAT. Compares consumption with previous periods and building averages.
Energy efficiency
AI provides tips for reducing consumption — optimal temperature, insulation, proper ventilation. Compares consumption with building averages and suggests savings.
What a conversation with the AI assistant looks like
Real scenarios from the district heating industry.
Početak sezone — val upita
Toplana s 20.000 korisnika
Kad počinje grijanje?
Sezona grijanja u vašem gradu počinje 15. listopada prema odluci Gradskog vijeća. Uključenje sustava se provodi postupno po zonama — vaša zona (Centar) je planirana za 15. i 16. listopada. Želite li primiti obavijest kad se grijanje aktivira na vašoj adresi?
AI zna točne datume i zone uključenja za svaku adresu u sustavu.
Visok račun — objašnjenje stavki
Korisnik ne razumije račun za grijanje
Zašto mi je račun za grijanje toliko velik ovaj mjesec?
Vaš račun za prosinac iznosi 142,50 EUR. Sastoji se od: fiksni dio (35,00 EUR), varijabilni dio prema potrošnji (89,20 EUR), naknada za održavanje (8,30 EUR) i PDV (10,00 EUR). U usporedbi s prošlim prosincem (128,40 EUR), varijabilni dio je veći jer je prosječna vanjska temperatura bila 2°C niža. Želite li savjete za uštedu energije?
AI objašnjava svaku stavku i uspoređuje s prethodnim razdobljima.
Measurable results for your heating company
fewer calls during heating season
non-stop fault reporting
customers covered simultaneously
from registration to active assistant
Frequently Asked Questions
Everything you need to know about the AI assistant for district heating.
When does the heating season start and end?
How does AI help with reporting heating faults?
Can AI explain heating bills?
How does AI help with energy efficiency?
Does the AI assistant work outside heating season?
How much does AI for district heating cost?
Launch the AI assistant for your heating company
Register, add your heating season data and knowledge base — the AI assistant is ready for customers in less than 48 hours.