Digital public administration available to citizens 24/7
AI assistant that answers citizens' questions about utility contributions, spatial plans, social welfare and administrative procedures. Reduce queues at service counters and increase citizen satisfaction.
Challenges of city administrations in citizen communication
Croatia has 428 local government units. Citizens expect fast, accurate and accessible information — but counter capacities are limited.
Queues at service counters
Citizens wait for hours for information that can be obtained in 10 seconds. They come in person because they don't know whom to contact by phone or email.
Redirecting between departments
A citizen calls the utilities department, but the issue falls under spatial planning. Forwarding takes time, and the citizen is frustrated.
Complex administrative procedures
Building permits, utility contributions, social programs — each requires specific documentation. Citizens don't know where to begin.
AI assistant that knows your city administration
The KomunalAI AI assistant is trained on your city administration's data and responds to citizens accurately, personally and in compliance with regulations.
Utility contributions and fees
Explains utility contribution calculations, utility fees, connections and other obligations. Provides estimates and directs to payment forms.
Spatial planning and permits
Guides citizens through the building permit process, provides information on spatial plans and land use designations.
Social welfare and programs
Informs about social programs, scholarships, family assistance, eligibility criteria and application deadlines. Directs to the responsible services.
Economy and EU projects
Provides information about incentives for entrepreneurs, EU funds, tenders and local government programs for economic development.
Real-world examples
City — utility contribution
City with 50,000 inhabitants
Koliki je komunalni doprinos za izgradnju kuće u zoni 2?
Komunalni doprinos za stambenu građevinu u zoni 2 iznosi 15,00 EUR/m³ građevine. Za kuću od 400 m³ (npr. 130 m² × 3 etaže), okvirni iznos je 6.000 EUR. Doprinos se može platiti jednokratno ili u 4 rate. Želite li da vam pošaljem obrazac zahtjeva?
AI daje konkretan izračun prema zonama i upućuje na ispravnu dokumentaciju.
Municipality — social program
Municipality with 8,000 inhabitants
Imam dvoje djece i primanja ispod 600 EUR. Imam li pravo na neku pomoć?
Na temelju vaših primanja, mogli biste ostvariti pravo na: 1) Jednokratnu pomoć za obitelj — do 200 EUR, 2) Subvenciju za vrtić — 50% popusta, 3) Božićnu pomoć za djecu — 50 EUR po djetetu. Za prijavu trebate: osobnu iskaznicu, potvrdu o primanjima i rješenje CZSS-a. Rok prijave za subvenciju vrtića je 15. ožujka. Želite li upute kako se prijaviti?
AI poznaje lokalne socijalne programe i vodi građane kroz postupak prijave.
Measurable results for your city administration
fewer visits to service counters
information for citizens
LGUs in Croatia
AI assistant activation
Frequently Asked Questions
How does the AI assistant help citizens communicate with the city?
AI answers questions about utility contributions, spatial plans, social welfare, EU projects and administrative procedures. Citizens get information 24/7 without visiting city hall.
Can AI help with building permits?
Yes, AI guides citizens through the procedure — required documentation, who issues the permit, deadlines, fees. It directs to the correct forms and responsible departments.
Does AI support multiple city administration departments?
Yes, AI covers all departments — utilities management, spatial planning, social welfare, economy, culture and sports. Each department has a specialized agent.
How many LGUs in Croatia can use KomunalAI?
All 428 local government units — from large cities to small municipalities. The platform adapts to the size and specifics of each LGU.
How does AI help with social programs?
AI informs citizens about available social programs, eligibility criteria, required documentation and application deadlines.
Can the AI assistant direct citizens between different institutions?
Yes, AI recognizes when a query doesn't fall under city administration and directs to the right institution — utility company, water supply, HZZO, HZZ or another responsible service.
Is AI compliant with the Freedom of Information Act?
Yes, AI only provides publicly available information in accordance with legal regulations and GDPR. Personal data is not shared without authorization.
Launch the AI assistant for your city administration
Register, add your city administration data and the AI assistant is ready for citizens — in less than 48 hours.