AI assistant on the app everyone uses
2 billion users worldwide use WhatsApp. Your customers are already there — now an AI assistant can respond to them automatically, 24/7.
Three steps to a WhatsApp AI assistant
Set up an AI assistant on WhatsApp in less than 48 hours — no coding required.
Connection
Connect your WhatsApp Business number with the KomunalAI platform through Meta Cloud API.
Configuration
Define the knowledge base and communication tone in the admin panel.
Activation
AI starts responding to customers on WhatsApp automatically.
Everything you need for WhatsApp communication
KomunalAI leverages the full potential of the WhatsApp Business platform for automated yet personal communication with customers.
Automatic replies 24/7
AI responds to every message instantly. Customers don't wait — they get a response in seconds.
Rich media content
Images, PDFs, locations, contacts — AI uses all WhatsApp formats for complete information.
24-hour rule
WhatsApp has a 24-hour response window. AI responds immediately so you never miss the deadline.
Message templates
Proactively send notifications to customers — reminders, confirmations, status messages via approved templates.
End-to-end encryption
WhatsApp encryption protects all messages. Communication with customers is secure and private.
Analytics and reports
Track conversation count, response time, most frequent questions, and customer satisfaction.
WhatsApp is ideal for
Industries where customers are already on WhatsApp — and expect fast answers.
Tourism
Gosti pitaju na WhatsAppu o smještaju, plažama i izletima.
Utility services
Raspored odvoza, reklamacije i stanje računa putem WhatsAppa.
Parking
Zone, cijene i pretplatne karte — korisnici pitaju na WhatsAppu.
Telecommunications
Tarife, smetnje i računi — sve putem WhatsApp poruke.
Cities and municipalities
Građani dobivaju informacije o uslugama i dokumentima na WhatsAppu.
Frequently asked questions
How does the AI assistant connect to WhatsApp?
Through Meta Cloud API and the WhatsApp Business platform. Your business number connects to KomunalAI and AI starts automatically responding to customer messages.
How much does WhatsApp integration cost?
1,000 conversations per month are free (Meta policy). After that, EUR 0.03-0.08 per conversation. KomunalAI integration is included in the plan.
Can AI send images and documents via WhatsApp?
Yes, AI can send images, PDF documents, locations, and contact cards. It supports all WhatsApp media formats.
Is there a message length limit?
WhatsApp supports up to 4,096 characters per message. AI automatically formats responses for optimal display on mobile devices.
Can a customer also talk to a human via WhatsApp?
Yes, AI can transfer the conversation to a live agent when it recognizes that human intervention is needed.
Do I need a WhatsApp Business account?
Yes, a verified WhatsApp Business account is required. We help you with setup and verification.
Connect your AI assistant with WhatsApp
2 billion users already use WhatsApp. Enable them to chat with your AI assistant — automatically, 24/7.