info@komunalai.hr
KOMUNAL AI
AI Asistent
VOICE AI ASSISTANT

AI that speaks on the phone — naturally and professionally

The voice AI assistant recognises speech, understands intent, and responds with a natural voice. It replaces routine calls in your call centre and reduces the load by 70% — available 24/7 in 50+ languages.

Request a demo How it works
< 2 sek
latency
6+
languages
24/7
availability
Natural
voice

How voice AI works

From call to answer in three simple steps — all in less than 2 seconds.

1

User calls

The user dials your standard phone number. AI answers immediately — no waiting on the line, no "press 1 for...".

2

AI listens and understands

Speech-to-text recognises speech in real time. AI understands the intent — just like in chat, but by voice.

3

AI responds by voice

Text-to-speech generates a natural response. The user converses with the AI as with a human — in less than 2 seconds.

Voice AI assistant capabilities

Everything you need for telephone communication automation — in one place.

Speech recognition

Advanced speech-to-text understands Croatian, English, and 4+ languages. Recognises dialects and accented speech.

Natural voice

Text-to-speech that does not sound robotic. Professional tone adapted to your industry and situation.

< 2 seconds latency

From question to answer — less than 2 seconds. The user does not notice they are talking to AI.

Escalation to operator

AI recognises complex situations and smoothly transfers the call to a live agent with full context.

Multilingual

Automatically detects the speaker's language and responds in the same language. Ideal for tourism and international users.

PBX integration

Works with Asterisk, FreeSWITCH, SIP trunk, and cloud PBX systems. Compatible with your existing infrastructure.

Voice AI is ideal for

Industries with high call volumes and the need for 24/7 availability.

Utility services

Odvoz, sortiranje, računi

Water supply

Kvarovi, kvaliteta, računi

Gas distribution

Prijave, očitanja, informacije

Funeral services

Organizacija, informacije

Telecommunications

Podrška, paketi, smetnje

Cities and municipalities

Građani, upiti, prijave

Frequently asked questions

Everything you need to know about the voice AI assistant.

How does the AI voice assistant work?
The user calls your number, AI recognises the speech (speech-to-text), understands the intent, processes the query through the same knowledge base as chat channels, and responds with a natural voice (text-to-speech). All in less than 2 seconds.
Does AI sound like a robot?
No, AI uses advanced speech synthesis that sounds natural and professional. The tone adapts to the situation — formal for institutions, warmer for users.
Can AI transfer the call to a live operator?
Yes, AI recognises when human intervention is needed and smoothly transfers the call to a live agent with the full conversation context.
What languages does AI speak?
The AI voice assistant supports Croatian, English, German, Italian, Slovenian, and Serbian. It automatically detects the speaker's language.
Can AI work with an existing phone system?
Yes, AI integrates with Asterisk, FreeSWITCH, and other SIP-based systems. It also supports cloud solutions.
How much does the voice AI assistant cost?
The price depends on the number of simultaneous channels and call volume. Contact us for a customised offer.

Automate your call centre with AI

Reduce call centre load by 70%, improve user experience, and ensure 24/7 availability — without hiring new operators.

Request a demo Get started for free