AI that replies to emails for you
AI automatically reads, understands, and responds to user emails. It recognises the topic, groups threads, and sends personalised replies — or forwards complex queries to your team with a suggested response.
From inbox to reply in 3 steps
Connect your email and let AI handle the rest. No complex configuration, no programming.
IMAP/SMTP connection
Enter your email server details in the admin panel. We support all standard IMAP/SMTP servers — Gmail, Outlook, your own server.
AI reads the inbox
AI monitors the inbox in real time, analyses each email's content, recognises the topic, and classifies the query according to your organisation's knowledge base.
Automatic replies
AI generates a personalised reply and sends it to the user. Complex queries are forwarded to your team with a suggested response — just confirm or adjust.
Everything you need for a smart inbox
AI doesn't just reply — it groups threads, filters spam, attaches documents, and escalates complex queries to your team.
Automatic inbox reading
AI monitors the inbox in real time, detects new emails, and analyses content to generate responses.
Personalised replies
Every response is tailored to the query — no generic templates. AI understands the context and provides specific information.
Thread grouping
AI recognises email threads and maintains conversation context. Users don't need to repeat their question.
Smart filtering
Ignores spam, newsletters, and automated messages. Responds only to legitimate user queries.
Attachments and documents
AI attaches relevant PDFs, forms, and instructions. Users receive complete information in a single email.
Escalation with suggestion
Complex queries are forwarded to the team with a suggested response. Your agent simply confirms or adjusts — saving 80% of time.
Email AI for every industry
Whether you are a city administration, utility company, or telecom — AI automates your inbox with the same precision.
Cities and municipalities
AI odgovara građanima na upite o komunalnim doprinosima, dozvolama i socijalnim programima putem emaila.
Utility services
Automatski odgovori na prijave kvarova, rasporede odvoza, reklamacije i pitanja o računima.
Building management
Email odgovori stanarima o pričuvi, kvarovima, očitanjima i obavijestima upravitelja.
Telecommunications
AI rješava tehničke upite, pitanja o tarifama i reklamacije putem email podrške.
Frequently asked questions
How does AI automatically reply to emails?
AI monitors your inbox, recognises the email topic, generates a personalised reply, and sends it to the user. Complex queries are forwarded to the responsible person with a suggested response.
Can AI group email threads?
Yes, AI recognises email threads via In-Reply-To headers and groups them into conversations. The context of previous messages is always available.
Will AI reply to spam or newsletters?
No, AI has built-in loop protection — it does not respond to automated messages, no-reply addresses, newsletters, or spam.
Can AI attach documents in a reply?
Yes, AI can attach PDFs, forms, instructions, and other documents relevant to the user's query.
How much does email integration cost?
The email channel is included in the KomunalAI package. Sign up for a free trial period.
Automate your inbox with AI
Stop manually replying to the same emails. AI takes over the inbox while your team focuses on complex tasks. No contractual obligation.